DURING THESE UNCERTAIN TIMES OF COVID-19 WE ARE ASKING TO BE PATIENT DUE TO THAT SHIPMENTS CAN BE DELAYED. +55 21 986527437 OUR 24/7 WHATSAPP LINE IS AVAILABLE FOR ANY ISSUES.
*ALL SWIMWEAR WILL BE SENT FROM BRAZIL DUE TO COVID-19 SO PLEASE CHECK THE BORDER STATUS PRIOR TO ORDERING, OR JUST SEND US A WHATSAPP OR EMAIL, THANK YOU.
We use Royal Mail services to deliver worldwide, all of your items will be packaged with care. Once an order has been placed and payment/s are received, the order will be sent within 1-3 business days. Orders within the London may take anywhere from 3-7 business days to arrive to its receiver from date of dispatch. SAHAR is not responsible for the theft or damage of a parcel/article once it has been delivered.
The customer is responsible if their package gets redirected to SAHAR marked as unclaimed. SAHAR does not offer free shipping back to the customer.
If you are ordering outside the mainland, from a remote postcode or international, your package might take longer than 7 business days to arrive. A tracking number will also be provided.
*Please allow 3 business days for packing on all orders.
**We are in no way responsible for custom fees or custom holding in your country of destination.
*** We do not take responsibility for packages lost by the carrier or damaged after being posted.
Packages will be sent out Monday to Thursdays. All orders before 10 Am will be sent out on the same day.
*PRICE DOES NOT INCLUDE DUTY AND TAX FEES FOR INTERNATIONAL ORDERS*
**Duty, VAT and customs tariffs are set by the destination country.
We offer full refunds on returns within 10 days of delivery with the exception of sale items which are final sale. Any orders that use a discount code are also final sale.
All pieces must be received in their original condition: UNWORN, UNWASHED, with TAGS ATTACHED, and in the ORIGINAL PACKAGING. The hygienic linings of all bottoms must not have been taken off or reattached.
We reserve the right to refuse to issue a refund for any items that are not in line with our return policies; returns not in compliance with our returns policies are subject to being sent back at the customer's expense.
The customer is responsible for return shipping costs. At this time we do not accept requests for direct exchanges.
If you would like to process a return please email us with your order number and the reason why you are returning.
* We have the right to refuse to refund your items if the hygiene stickers & tags have been removed or tampered with.
**The postal return will be on customers expense.
1. Simply repackage your order (the original shipping bag will do if you still have it around. Just make sure to remove any old shipping labels.) Send us an email telling us why your are returning and we will send an invoice/receipt form.
2. Send your return back with the invoice/receipt form.
3. Mail it off, we'll take care of the rest!
** Although we do not require you to purchase a tracking number or insurance we do recommend it as we cannot refund returns in the event they are lost or damaged in transit.
**Please allow 10 business days for your return to be processed.
***The time it will take for the funds to appear on your credit card statement will vary depending on the credit card company.
**** In the event you have given the wrong address, we are not liable for the contents of the package and are not obligated to give you a refund. In any account that a package is lost or stolen and you have not paid for shipping with insurance, we are not liable for the contents of the package and are not obligated to give you a refund.
INTERNATIONAL RETURN PROCESS
1. Simply repackage your order (the original shipping bag will do if you still have it around. Just make sure to remove any old shipping labels.) Send us an email with why you are returning and we will send the invoice/reciept form.
2. Send your return back with the invoice/receipt form via your local carrier.
3. Mail it off, we'll take care of the rest!
*Although we do not require you to purchase a tracking number or insurance we do recommend it as we cannot refund returns in the event they are lost or damaged in transit. Please allow 10 business days for your return to be processed when we receive it.
**The time it will take for the funds to appear on your credit card statement will vary depending on the credit card company.
***WE MAY NOT RECEIVE YOUR RETURN IF YOU DO NOT MAIL TO THE PROPER ADDRESS AND YOU WILL NOT GET YOUR REFUND.
In the unusual circumstance that you receive a damaged bikini, please contact us immediately so we can personally assist you and sort out the issue as quickly as possible. Emails regarding incorrect orders sent or damaged bikinis must be received within 7 days of the delivery of the merchandise.
ORDERS PURCHASED WITH DISCOUNT PRICE ARE NONE EXCHANGEABLE AND NO RETURNS, ALL SALES WITH DISCOUNTS ARE FINAL.
Having made a purchase on our website you agree to all our terms and conditions.